Man and Van White City Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van White City provides removal and related services. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the individual or business that requests or pays for the services.

We, Us, Our means Man and Van White City providing removal, transport, and related services.

Services means any removal, collection, delivery, loading, unloading, packing, or associated services we agree to provide.

Booking means a confirmed request for our services, whether made online, in writing, or verbally.

Goods means the items, belongings, furniture, equipment, or materials that we are contracted to move, handle, or transport.

Vehicle means the van or other vehicle used by us to carry out the services.

2. Scope of Services

We provide man and van services, including residential and commercial moves, small and medium removals, collections and deliveries, and related assistance within our normal service area and to other destinations as agreed. The exact scope of services for each booking will be as specified in our written or verbal confirmation.

Our obligations are limited to the services expressly agreed at the time of booking. Any additional services requested on the day will be subject to availability, may incur additional charges, and are provided at our discretion.

3. Booking Process

3.1 You may request a quote or provisional booking by providing accurate information about the addresses, access conditions, approximate volume of goods, any special items, and preferred date and time.

3.2 A booking is only confirmed when we have accepted your request and you have accepted our quoted price and any applicable terms related to deposits and payment. We may confirm this verbally, electronically, or in writing.

3.3 It is your responsibility to ensure that all information supplied at the time of booking is complete and accurate. This includes, but is not limited to, the size and number of items, the number of floors, the presence or absence of lifts, any parking or access restrictions, and any items requiring special handling.

3.4 If we arrive and find that the actual work required is significantly greater than that described at the time of booking, we may adjust the price, change the service, or decline to carry out the work if it is unreasonable, unsafe, or not feasible within the scheduled time.

3.5 We reserve the right to refuse or cancel any booking at our reasonable discretion, for example where the work requested is unsafe, illegal, or involves prohibited items.

4. Pricing and Quotations

4.1 Our prices may be calculated based on hourly rates, fixed prices, mileage, or a combination of factors, as specified at the time of booking.

4.2 All quotations are given in good faith based on the information you provide. If that information is incomplete or inaccurate, or if the circumstances on the day differ significantly from what was described, we may revise the quotation or apply additional charges.

4.3 Quotations normally do not include additional charges such as parking fees, congestion or clean air zone charges, tolls, ferry charges, storage costs, or fees for third-party services, unless explicitly stated. Such charges, if incurred, will be added to your final bill.

4.4 Any estimate regarding the duration of work is given as a guide only and is not guaranteed. You are responsible for the actual time taken at the rates agreed, subject to any minimum charge that applies.

5. Payments

5.1 Payment terms will be communicated at the time of booking. We may require full or partial payment in advance, or payment on completion of the services, depending on the nature of the job.

5.2 We accept certain forms of payment as specified in our communications. You are responsible for ensuring that you have the agreed payment method available and that sufficient funds are available at the time payment is due.

5.3 Where a deposit is required to secure a booking, the booking is not confirmed until the deposit has been received. If the deposit is not paid within the time requested, we may release the booking slot without further notice.

5.4 If payment is not made when due, we reserve the right to withhold or suspend services, to retain goods in our possession as security for payment, and to charge reasonable interest and costs of recovery.

5.5 Title to any goods that we may supply in connection with our services, such as packing materials, shall not pass to you until full payment has been received.

6. Cancellations and Amendments

6.1 You may cancel or amend a booking by contacting us as soon as possible. All cancellations and amendments are subject to these terms.

6.2 If you cancel more than a specified reasonable time before the scheduled start, any deposit paid may be refunded or transferred to a new date, subject to our discretion and any administrative charges notified at the time of booking.

6.3 If you cancel within a short period before the scheduled start time, fail to be present at the agreed time and location, or are not ready when we arrive, we may charge a cancellation fee or a minimum call-out charge to cover our costs and loss of opportunity.

6.4 If you request changes to the date, time, address, or scope of work, this will be subject to availability and may require a revised quotation or additional charges. We are not obligated to accommodate changes but will use reasonable efforts to assist.

6.5 We may cancel or reschedule a booking where we are unable to perform the services due to events beyond our reasonable control, including severe weather, vehicle breakdown, staff illness, accidents, or public emergencies. In such cases, we will seek to offer an alternative date or refund any payments for services not provided, but we shall not be liable for consequential losses arising from such cancellation or delay.

7. Your Responsibilities

7.1 You must ensure that adequate access is available at all collection and delivery points, including suitable parking and clear routes to and from the property. Any permits or permissions required for parking are your responsibility, unless otherwise agreed.

7.2 You must pack your goods safely and securely where we have not agreed to provide packing services. Fragile or valuable items should be carefully protected. We shall not be liable for damage arising from insufficient or unsuitable packing by you or a third party.

7.3 You must remove and disconnect all appliances and fixtures before our arrival, unless we have explicitly agreed to assist with this. We do not undertake specialist disconnection or reconnection of appliances that should be carried out by qualified professionals.

7.4 You must not include in your goods any items that are prohibited, dangerous, illegal, perishable, or likely to cause damage, such as explosives, flammable substances, toxic chemicals, live animals, or items that may attract vermin, unless we have explicitly agreed and appropriate conditions are in place.

7.5 You are responsible for supervising the move where necessary and for checking that nothing has been left behind. We are not responsible for the costs of returning to collect items that were not identified or brought to our attention at the time.

8. Our Responsibilities and Liability

8.1 We will carry out the services with reasonable care and skill, using appropriately maintained vehicles and staff who are instructed to handle goods with care.

8.2 Our liability for loss of or damage to goods is limited to direct physical loss or damage arising from our negligence and only while the goods are in our custody and control. We shall not be liable for loss or damage arising from inherent defects, pre-existing damage, insufficient packing, normal wear and tear, or events beyond our reasonable control.

8.3 To the maximum extent permitted by law, our total liability for any claim or series of claims, whether arising in contract, tort, or otherwise, shall not exceed a reasonable capped amount related to the value of the services provided or an agreed valuation of the goods, where such valuation has been expressly confirmed in writing.

8.4 We do not accept liability for indirect or consequential loss, including loss of profit, loss of revenue, loss of opportunity, loss of data, or any similar losses, whether or not we were advised of the possibility of such losses.

8.5 You must notify us in writing of any apparent loss or damage as soon as reasonably practicable and, in any event, within a reasonable time after completion of the services. We may request evidence, descriptions, and access to inspect any alleged damage before considering any claim.

8.6 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded or limited.

9. Insurance

9.1 We may hold insurance appropriate to our business activities. Details may be made available on request.

9.2 You are strongly advised to arrange your own insurance cover for your goods in transit or storage, particularly where the value of the goods exceeds any liability limit applicable to our services.

9.3 Any insurance arranged by you is at your own cost and responsibility. We are not liable for any decision by your insurer to accept or reject a claim.

10. Waste and Environmental Regulations

10.1 We comply with applicable waste and environmental regulations when transporting and disposing of waste or unwanted items collected during a removal.

10.2 We are not a general waste disposal company. Any removal of waste, rubbish, or items intended for disposal will be subject to prior agreement and may incur additional charges based on weight, type of material, and disposal fees.

10.3 You must not request us to dispose of hazardous waste, controlled substances, or materials that require special handling or licensing unless we have explicitly agreed and have the necessary authorisations. Prohibited items include, but are not limited to, asbestos, clinical waste, chemicals, fuels, and gas cylinders.

10.4 Where we agree to remove items for disposal or recycling, we will take them to an appropriate site or facility. Once such items have been handed over for disposal, they cannot be retrieved.

10.5 You are responsible for any fines, penalties, or costs that arise as a result of providing us with items that are illegal to transport or dispose of, or by misdescribing the nature or composition of those items.

11. Delays and Access Issues

11.1 We will make reasonable efforts to arrive at the agreed time, but timings are estimates and may be affected by traffic, weather, accidents, and other factors beyond our control.

11.2 If we are delayed, we will seek to inform you as soon as practicable. We are not liable for losses arising from delay, such as missed appointments or additional charges imposed by third parties.

11.3 If we are unable to access the property or parking area at the agreed time due to circumstances within your control, waiting time may be charged at the agreed hourly rate or an additional fee may be applied.

12. Complaints and Dispute Resolution

12.1 If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so that we have an opportunity to address it.

12.2 We aim to resolve complaints promptly and fairly. You may be asked to provide relevant information, photographs, or other evidence to help us investigate.

12.3 If a dispute cannot be resolved informally, either party may seek to use appropriate legal or alternative dispute resolution methods. Nothing in this section affects your statutory rights.

13. Data Protection and Privacy

13.1 We will use your personal information only for the purposes of providing our services, managing bookings, processing payments, and communicating with you in relation to your move and our business.

13.2 We will take reasonable steps to keep your information secure and will not share it with third parties except where necessary to perform our contract with you, to comply with legal obligations, or where you have given consent.

14. Variations to Terms

14.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will normally apply to that booking.

14.2 Any variation to these Terms and Conditions requested by you will only be effective if expressly agreed by us in writing.

15. Severability

15.1 If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted.

15.2 Any modification or deletion of a provision shall not affect the validity and enforceability of the remaining provisions.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, except where otherwise required by applicable consumer protection legislation.

By confirming a booking with Man and Van White City or by allowing our staff to commence work, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.



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Take Advantage of Our Amazingly Priced Man and Van White City Services

Whether you want to move a home or an office, our man and van service in W12 specializes in all kinds of removals. We aim to be a company that makes a different kind of business. We know that moving can include a lot of effort and money, which is why we tend to make it easier for our customers by giving you a good deal on both. Our man and van White City movers are trained and equipped with the latest technology to help make the move smooth and easy for you.

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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van White City Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 58 Wood Ln
Postal code: W12 7RZ
City: London
Country: United Kingdom

Latitude: 51.5065360 Longitude: -0.2247690
E-mail:
[email protected]

Web:
Description: No matter how big or small your moving problem is, we are your man and van solution! Get in touch with us today!
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